Hi Everybody!
I forgot to mention a few things in my last email and a few other things came to fruition after our weekly supervisors meeting. So please take a moment to read this on you Friday night!
How to Complete a Recap and Get Paid
Lift Access Media – Ideas on how to ensure my students have theirs
Team Players – How Can I Help?
Uniforms Items – When Can I Wear It?
Uniforms and Grooming Standards
Guest Comments – like RUN-DMC
Recreational Marijuana – OR State Legal – USFS Land Illegal
Alpenstube – How to be a Great Guest
How to Complete a Recap and Get Paid
Please fill out all the information on the payroll recap legibly. One of the major fields that does not get completed on a regular basis is your name – see photo! We have created a handy guide for you so you’ll know what to code and for what duration of time. See this: https://mhm.snowproportal.com/current-staff/payroll-recap-guide
Please also check the wall as you enter the instructor lounge for your incomplete payroll recap!
Lift Access Media – Ideas on how to ensure my students have a lift ticket
Check that your students have a lift ticket BEFORE leaving the lesson meeting areas (i.e. SnoBlaster Room, CLC, Adults, etc.). It is much easier to correct the issue before you get started with the lesson. That’s why we have the 15 minutes of organization time prior to the lesson start. Use that time to check lift tickets. There is also a “test gate” outside to the right of the ticket windows, so if you forget to check before you left the lesson meeting area, you can test passes there. If it’s warm out, and kids change out of their coats, please check that they have moved their pass from their coat to their pants pocket or an article of clothing they are wearing. This is YOUR responsibility as a pro!
Team Players – How Can I Help?
It’s your scheduled day! Whoo hoo! You’re here and ready to enrich people’s lives. That enrichment comes in many ways, from greeting, to boot fitting, to teaching as well as enriching the lives of your fellow team members. If you are scheduled to work and you’re at lineup, please come with the mindset that you are here to work. There is nothing more frustrating than being at lineup and hearing all the reasons why you’d prefer not to get a lesson (I’m sick, I’m hurt, I have to pick up a friend at the airport, I can’t make wedge turns because they hurt my knees, yadda, yadda, yadda, etc.). If this is you, we are happy to reschedule that shift for another day when you are ready and willing to work – please use the Call In form if you can’t work and we’ll reschedule you. Showing up to work not to work is not fulfilling your commitment.
Uniforms Items – When May I Wear It?
You may wear your uniform when you’re working. You should not wear any uniform piece on a non-working day and never wear your uniform home – this includes pants. There have been many reports of team members on the team member bus wearing their uniform pants – please don’t be one of these people. We have seen many instructors wearing their uniform pants on non-scheduled days, too. The only time you may wear you uniform pants, while not working, is in between scheduled activities on a scheduled day. For example, if you did not get a lesson at 10am, you may wear your uniform pants while having a ride break until the afternoon lesson. Please DO NOT wear any uniform pieces on non-work days.
Guest Comments – like RUN-DMC – You talk too much!
We have had quite a few comments about instructors talking too much and not getting students practicing. Please be aware of balancing practice time with verbal information. 83% of what we learn comes in visually. When learning a physical activity, 12% to 20% is sensory. That leaves 5% (or less) for the other senses: hearing/language, taste and smell. Please do your best to share just enough verbal information and get your students sliding sooner. Take it from RUN-DMC: https://www.youtube.com/watch?v=EheLN-MDzrA
Uniforms and Grooming Standards
You are in uniform when you have your green parka, green soft shell, official Spring T-shirt or a personal Hawaiian shirt WITH YOUR NAMETAG. The nametag completes the uniform. Please check the cork board in the instructor lounge for your nametag. If you do not see your nametag or need a new one, then please ask a supervisor to print one out for you.
Please also refer to the Team Handbook with regards to “Workplace Expectations” including personal appearance standards and hygiene. If you smell like anything (tobacco, alcohol, marijuana, etc.) you are not ready to work. Please save yourself and your team members the uncomfortable conversation about your odor. Also, please keep in mind that you work with kids and you communicate with parents after the lesson. If you smell like anything other than light perspiration from giving it all for your students during your lesson, then you are not meeting the Workplace Expectations.
Recreational Marijuana – Oregon State Legal – USFS Land Illegal
Yes, Oregon State has legalized recreational marijuana. Mt. Hood Meadows in on USFS Land and marijuana is illegal. It is also against our company policy to bring any controlled substances on the premises, which includes the parking lot. If you come into the lounge on your non-work day and smell like a skunk, that’s not the right thing to do. If it’s your day off and you want to do whatever you do on your day off, that’s cool – just don’t bring it to the instructor lounge – this is a work place and there are others who ARE working on your day off. If you need clarification on this please see any one of the MLC Managers.
Alpenstube – How to be a Great Guest
The other day a bunch of servers from F&B came to the Adult Lesson Meeting area and were hanging out at the lesson ability signs, laying their skis and boards everywhere, moving signs around, kicking back, being pretty rowdy, drinking a bunch of beers and really getting in the way of the guests that were there for lessons. Shane Coffey had to talk to several of them who were trying to get lessons for free and joined various lesson groups randomly – skiers in snowboard lessons, snowboarders in ski lessons – it was a mess. Some of them even changed lesson groups after we had assigned them to an instructor. It was super frustrating and we had to talk to their bosses about how disruptive they were being coming into our work area, even though they were technically guests taking lessons. Plus, at the end of their lessons, none of them tipped their instructor or even thanked them. It was a real bummer.
Sound familiar? When we go to the bar, there is a higher expectation that we, the instructors, will be the best customers in the house. If you are not being the best customer in the house, you are not meeting our expectations. And I know – I used to be the Bar Manager here at Mt. Hood Meadows working side by side with Mark Fellows the current F&B Director – so do your best to be a great customer. Tip your server. Don’t switch tables. Pay your tab. Be patient. If you’re just going to have 1 beer and catch the bus, pay upfront and don’t start a tab. Thank your server. Be awesome. It will go a long way for our whole department. They’ll be excited to see us.
That’s it for now! See you tomorrow!
Tyler
