New Wage Matrix & Bonus Plan

In case you missed this at our Welcome Home sessions we have a new wage matrix.
CLICK HERE FOR THE WAGE MATRIX

Understanding Shifts – Generally Speaking

Day Shift: Starts at 8:45am (or earlier depending on your daily assignment like Setup, Private or Program Lessons – check the Dayforce app). There are generally 2 lesson times: 9:45am & 1:00pm, and they are generally 2 to 2.5 teaching hours per lesson depending on scheduled location.

  •  4 to 4.5 hours towards your teaching hour commitment
  • Up to 1.25 hours of non-teach hours (morning meeting, line-up, greeting in meeting areas, etc.)
  • You may be assigned to help with morning setup on this shift which starts at 7:30am and lasts 30 to 60 minutes depending on the current needs of setup (i.e. lesson meeting areas, fencing, Ballroom and Buttercup Fun Zones, shovel brigade, etc)

Night Shift: Starts at 4:30pm (or earlier – check the Dayforce app for your assignment). 1 lesson time: 4:30pm for Night Owl Private (if assigned), 5:00pm for group lessons or 6pm for multi-week program lessons; but start times vary based on programs running each night, but are generally 2 teaching hours each night

  •  2 hours towards your hourly commitment
  • 60 minutes or more of non-teach hours (greeting, line-up, tear down, shovel brigade, etc.)
  • You may be assigned to help with evening tear down on this shift

Additional duties: “Everybody shovels” – You may be asked to do other duties including helping in the rental shop, greeting, clearing snow, and others. These are all vital to smooth operations.

You are responsible for checking your Dayforce schedule to understand when and where you’re expected to work. Missing a shift because you “didn’t know” is detrimental to our operation.

Dayforce Work Assignments

We try to make work assignments no later than 5pm the day before your stated work availability so that you know your assignment sooner than later.

Check and refresh your Dayforce app to confirm changes in your assignment. The following may appear:

  • “Available for Work” – we have not yet made an assignment for you, please standby
  • “Scheduled for ______” – please report for duty at the assigned location (Programs, Children, Adults, etc.) on time and ready to work
  • “No Work Available” – you do NOT need to report for duty

If your assignment still says “Available to Work” at 5:30pm, please contact us at skischoolsupervisors@skihood.com to confirm your schedule. Sometimes we make errors or something has changed last minute.

Please note that we do NOT use the “Availability” feature in Dayforce, so please DO NOT use this feature in the Dayforce App as it does not pertain to our operation. If you have been assigned a work assignment on a day that you’ve made yourself available, you will most likely be teaching.

 

Calling In / Out Sick

If you are not feeling 100% well, please let us know as far in advance as possible. This prevents “calling off” someone else, and since you’ll be missing your shift, we can’t call off another person who could and wanted teach on this day.

Calling out for any reason is as much about being conscientious and supporting other instructors as it is “following the rules”. When instructors don’t show up for work, it makes the lesson experience for other instructors more challenging and less desirable for our guests. Please think ahead if you need to reschedule a shift for a different reason and be courteous to your teammates.

Click here on the Portal for calling out sick – Not Dayforce!

Instructor Commitment Levels

Full Time - 4 to 5 Shifts per Week

Shift Commitment:  usually 4 or more day shifts per week or a minimum of 30 hours per week.

Flexibility: Ideally, schedule is set for the season with the ability to revise as needed.

Total Teaching Hours: Most full time instructors get more than 275 teaching hours, but also have many non-teaching hours too.

Pass Value: Individual All Access season pass for self and dependent(s).

Example:

  • Saturday through Tuesday day shifts = 4 day shifts (or scheduled 32 hours per week)
  • Wednesday through Sunday day shifts = 5 day shifts (or scheduled for 40 hours per week)
  • Thursday night, Friday day & night, Saturday day, and Sunday day = 5 shifts or scheduled for 34 hours per week))

Part Time - 24 Shifts - 60 teaching hours

Shift Commitment: 24 weekend, holiday AND/OR multi-week program shifts

Flexibility: Schedule is set for the season. Calling out sick can be made up for other weekend shifts. Program shifts require commitment to all days in each program (every Saturday of January for SnoBlasters for example).

Teaching Hour Goal: 60 hours

Pass Value: Individual All Access season pass for self and dependent(s)

Note: Teach (1) 2-hour lesson every scheduled shift for 3 shifts, then teach (2) 2-hour lessons on 4th shift = usually meets the 60 teaching-hour goal

Part Time - 18 Shifts - 45 teaching hours

Shift Commitment: 18 weekend, Holiday (Christmas Break, MLK Jr. Day, President’s Day) AND/OR multi-week program shifts (weekends or mid-week)

Flexibility: Schedule is set for the season. Program shifts require commitment to all days in each program (every Saturday of January for SnoBlasters for example)

Teaching Hour Goal: 45 hours per season

Pass Value: Individual All Access season pass for self w/ option to purchase dependent passes for $100/pass.

Note: Teach (1) 2-hour lesson every scheduled shift for 3 shifts, then teach (2) 2-lessons on 4th shift usually meets 45 teaching hour goal

Part Time - 10 Shift - 28 teaching hours

*** ONLY AVAILABLE FOR INSTRUCTORS WHO HAVE TAUGHT 2 SEASONS & AT LEAST 1 AT MEADOWS ***

Shift Commitment: 10 weekend, holiday, or peak day shifts or consecutive week programs

Teaching Hour Goal: 28 hours per season

Pass Value: Earns a 15 use Employee Pass – 10 days used for teaching and 5 days for personal use on non-teaching days

Notes: A limited number of these shifts are available. If you do not meet this criteria, or have extenuating circumstances, you must have Manager/Director Approval. If you attend a paid training day, request a pass for that day.

10 Shift - Special Use

*** ONLY AVAILABLE FOR INSTRUCTORS WHO HAVE TAUGHT 2 SEASONS & AT LEAST 1 AT MEADOWS ***

Shift Commitment: 10 weekend, holiday, or peak day shifts or consecutive week programs

Total Teaching Hours: 28 teaching hours per season

Pass Value: Instructor already has a personal All Access or Value Pass. Team member can re-assign their employee earned pass to a parent, grandchild, sibling, or child over the age of 18. This is called “Employee Pass Re-assignment” – see details here: https://team.skihood.com/team-member-perks/season-pass-reassignment-form/

Note: A limited number of 10 Shift Part Time and Special Use schedules are available. If you do not meet this criteria, or have extenuating circumstances, you must have Manager/Director Approval.

Lift Benefit Considerations for 10 Shift Special Use:

  • Teaching requirement requires contribution on peak days of 4 hours (or a minimum of 2 lessons)
  • Season goal of 28 teaching hours will enable management to monitor productivity
  • Continued seasonal participation is contingent on meeting goal
  • We will add additional access for day of duty if current pass doesn’t allow (i.e. Value Pass holder)
  • Other team member benefits (like meal discounts) added to personal pass

Examples:

Team Member has purchased a Value Pass and is scheduled to work on MLK Jr. Day. We would add access to their value pass for that scheduled day when they report for duty that morning.

Pick-Up a Shift – Earn a “Work a Day Voucher”

Sometimes we have higher needs than we have instructors scheduled and will request additional help via email or SMS messaging. If you “pick up” this shift, you will earn a “Work a Day Voucher” which is an unlimited day ticket which may be given to a friend or family member. You may not sell a “Work a Day Voucher”.

How to receive a “Work A Day” voucher:

  • Requested “Pick-Up” shifts can only be an already unscheduled shift
  • If you show up for a requested shift but don’t get a lesson, you still earn a ticket
  • Shift must be scheduled in advance – unscheduled/unsolicited days do not qualify
  • Requested shifts do not apply to the originally submitted schedule (i.e. if you’re already scheduled on the day we need more help this down not earn you a voucher)
  • You may exchange a scheduled day for your Pick-Up shift, but this does not earn you a voucher since it would then be considered a scheduled day. It does count towards your teaching hour commitment. Use the Schedule Change Request Form

Ready to Let Us Know Your Availability?

Select below to get your season started!

Frequently Asked Questions

What is a Dependent?

Dependents are children 18 years of age or younger. Children age 6 and under are free. Spouses and Domestic partners are also considered dependents. In order to gain access to this benefit, you must show proof of relationship. For more information and to complete the dependent forms, CLICK HERE

How do I get reimbursed for a pass I bought earlier in the season?

To get reimbursed for a pass if you bought one before getting hired, CLICK HEREfor all the details.

How can I check how many days or teaching hours I’ve worked this season?

Using Dayforce, you can run a report. CLICK HERE for directions on how.

How do I redeem my Work-a-Day vouchers from working more than my commitment or working a requested Pick-Up Shift?

You should email your managers and confirm a voucher has been added to your profile in our resort sales system. Vouchers may be redeemed at the Sahale Sales desk with or without you being present. Advise the person you have authorized use of your voucher to redeem the voucher at the Sahale Sales desk. They will need to know your name and say, “My friend Jane Skisalot, who is an employee here, has given me permission to redeem a voucher for a lift ticket.” The Sahale Sales team will take care of the rest.

How do I change a shift or add more shifts once I’ve submitted my initial availability?

You can make a schedule change request using the Portal HERE. Remember, you can check your schedule using Dayforce but calling out sick or asking to change a day must be done here.

MHM INSTRUCTOR PORTAL - 2022

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