Updated Wage Matrix & Incentive Pay

In case you missed this at our Welcome Home sessions we have an updated wage matrix. All instructors are paid their primary wage for all duties other than paid training/clinics or meetings.
CLICK HERE FOR THE WAGE MATRIX

Understanding Shifts – Generally Speaking

Day Shift: Starts at 8:30am (or earlier depending on your daily assignment like Setup, Private or Program Lessons – check the Dayforce app). There are generally 2 lesson times: 9:30am & 1:00pm, and they are generally 2.25 lesson hours depending on scheduled location.

•  4.5 hours towards your teaching hour commitment
• Typically 1.25 hours of non-teach hours (morning meeting, line-ups, greeting in meeting areas, etc.)
• You may be assigned to help with morning setup on this shift which starts at 7:30am and lasts 30 to 60 minutes depending on the current needs of setup (i.e. lesson meeting areas, fencing, Ballroom and Buttercup Fun Zones, shovel brigade, etc.)

Night Shift: Starts at 4:30pm (or earlier – check the Dayforce app for your assignment). 2 group lesson times: 4:45pm (4:30 for Night Owl Private – if assigned) and 6:45PM, for group lessons which are 90 minute lessons. There are some program lessons that start at 6:30pm and go for 2 hours. Start times can vary based on programs running each night.

•  3.5-4 hours towards your hourly commitment if working 2 evening “daily lessons”
• 30 to 60 minutes or more of non-teach hours (greeting, line-up, tear down, shovel brigade, etc.)
• You may be assigned to help with evening tear down on this shift

Additional duties: “Everybody shovels” – You may be asked to do other duties including helping in the rental shop, greeting, clearing snow, and others. These are all vital to smooth operations.

You are responsible for checking your Dayforce schedule to understand when and where you’re expected to work. Missing a shift because you “didn’t know” is detrimental to our operation.

Dayforce Work Assignments

We try to make work assignments no later than 5pm the day before your stated work availability so that you know your assignment sooner than later.

Check and refresh your Dayforce app to confirm changes in your assignment. The following may appear:

• “Available for Work” – we have not yet made an assignment for you, please standby
• “Scheduled for __________” – please report for duty at the assigned location (Programs, Children, Adults, etc.) on time and ready to work
• “No Work Available” – you do NOT need to report for duty for that shift

If your assignment still says “Available to Work” at 5:30pm, please contact us at skischoolsupervisors@skihood.com to confirm your schedule. Sometimes we make errors or something has changed last minute.

Please note that we do NOT use the “Availability” feature in Dayforce, so please DO NOT use this feature in the Dayforce App as it does not pertain to our operation. If you have been assigned a work assignment on a day that you’ve made yourself available, you will most likely be teaching.

 

Calling in – I’m sick

If you are not feeling 100% well, please let us know as far in advance as possible. This prevents “calling off” someone else, who was available and wanted teach during this shift.

Calling in sick (for any reason) is as much about being conscientious and supporting other instructors as it is “following the rules”. When instructors don’t show up for work, it makes the lesson experience for other instructors more challenging and less ideal for our guests. Please think ahead if you need to reschedule a shift for a different reason and be courteous to your teammates.

Click here on the Portal for calling out sick – Not Dayforce!

Instructor Commitment Levels

Pick-Up a Shift – Earn a “Work a Day Voucher”

Sometimes we have higher needs than we have instructors scheduled and will request additional help via email or SMS messaging. If you “pick up” this shift, you will earn a “Work a Day Voucher” which is an unlimited day ticket which may be given to a friend or family member. You may not sell a “Work a Day Voucher”.

How to receive a “Work A Day” voucher:

• Requested “Pick-Up” shifts can only be an already unscheduled shift
• If you show up for a requested shift but don’t get a lesson, you still earn a ticket
• Shift must be scheduled in advance – unscheduled/unsolicited days do not qualify
• Requested shifts do not apply to the originally submitted schedule (i.e. if you’re already scheduled on the day we need more help this down not earn you a voucher)
• You may exchange a scheduled day for your Pick-Up shift, but this does not earn you a voucher since it would then be considered a scheduled day. It does count towards your teaching hour commitment. Use the Schedule Change Request Form

Ready to Let Us Know Your Availability?

Select below to get your season started!

Frequently Asked Questions

What is a Dependent?

Dependents are children 22 years of age or younger (the age was increased to 22 in 2023). Children age 6 and under are free. Spouses and Domestic partners are also considered dependents. In order to gain access to this benefit, you must show proof of relationship. For more information and to complete the dependent forms, CLICK HERE

How do I get reimbursed for a pass I bought earlier in the season?

To get reimbursed for a pass if you bought one before getting hired, CLICK HEREfor all the details.

How can I check how many days or teaching hours I’ve worked this season?

Using Dayforce, you can run a report. CLICK HERE for directions on how.

How do I redeem my Work-a-Day vouchers from working more than my commitment or working a requested Pick-Up Shift?

You should email your managers and confirm a voucher has been added to your profile in our resort sales system. Vouchers may be redeemed at the Sahale Sales desk with or without you being present. Advise the person you have authorized use of your voucher to redeem the voucher at the Sahale Sales desk. They will need to know your name and say, “My friend Jane Skisalot, who is an employee here, has given me permission to redeem a voucher for a lift ticket.” The Sahale Sales team will take care of the rest.

How do I change a shift or add more shifts once I’ve submitted my initial availability?

You can make a schedule change request using the Portal HERE. Remember, you can check your schedule using Dayforce but calling out sick or asking to change a day must be done here.