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O=Outstanding lesson hour goal for commitment. On time ready to work at shift start time every day scheduled; available to be scheduled when department needs them; gives adequate notice if they are sick or need a schedule change.
- E=Exceeds lesson hour goal for commitment. Rarely late, available to be scheduled when department needs them with few exceptions, gives adequate notice when they are sick or need a schedule change with few exceptions.
- M= Meets lesson hour goal for commitment. Shows up on time and gives adequate notice when they are sick or need a schedule change.
- N= Needs improvement lesson hour goal for commitment. Shows up late more than 10% of shifts and/or fails to give adequate notice when sick or needs a schedule change.
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O=Wears uniform as depicted in training materials 100% of the time. Wears nametag on non-uniform items when working indoors in guest-facing areas to distinguish them as a team member without a reminder.
- E=Wears uniform as depicted in training materials 100% of the time and wears a name tag when reminded when wearing non-uniform item in guest-facing areas when working indoors.
- M=Wears uniform as depicted in training materials 90% of the time.
- N= Wears uniform as depicted in training materials less than 90% of the time and needs some reminders for what is proper.
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O=Follows MLC policies and procedures 100% of the time and leads by example, contributes and shares information at morning huddles and meetings, or similar.
- E=Follows MLC policies and procedures 100% of the time without reminder.
- M=Follows MLC policies and procedures 100% of the time but needs reminding of policies to be in compliance.
- N= Needs multiple reminders of MLC policies and procedures or has 1or more Yellow Cards. Examples could be showing up late to schedule work area; not completing time sheets at the end of their shift; submitting more than 4 schedule change requests; calling in less than 4 hours before their shift, etc.
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O= Meets our safe and respectful workplace initiatives 100% of the time within and outside of home department, with guests, and advocates for others. Demonstrates exemplary team and guest interactions. Takes initiative to be helpful wherever needed.
- E=Meets our safe and respectful workplace initiatives 100% of the time within and outside of home department, with guests, and advocates for others. Accepts other job duties without hesitation.
- M=Strives to meet our safe and respectful workplace initiatives 100% of the time within and outside of home department, and with guests.
- N= Has been reminded of behaviors that conflict with our safe and respectful workplace initiatives.
